bdtbtd Privacy Policy

1 Introduction

bdtbtd is a trusted online casino and betting platform in Bangladesh. We place the highest importance on our users' privacy and are fully committed to keeping their personal information secure.

This privacy policy will inform you how bdtbtd collects your personal information, the purposes for which it is used, with whom it may be shared, and how it is kept secure. By using our website and services, you are considered to have given your consent to the terms of this privacy policy.

This policy applies to all digital services of bdtbtd, including our main website, mobile-optimized pages, and customer service communication channels. If you disagree with any part of this policy, you are requested not to use our services.

2 Information Collection

bdtbtd collects your personal information in various ways. A detailed description of this information is provided below.

2.1 Information You Provide Directly

When you register on our platform or use our services, the following information is collected:

• Full name and date of birth
• Email address
• Bangladeshi mobile number (for bKash, Nagad, or Rocket verification)
• Password (stored in encrypted form)
• National ID card or passport details (for identity verification purposes)
• Transaction information (deposit and withdrawal history)
• Payment method details (bKash, Nagad, Rocket number or bank account details)

2.2 Automatically Collected Information

When you use our website, the following information is collected automatically:

• IP address and device type
• Browser and operating system information
• Page visit history and session duration
• Data collected through cookies and tracking pixels
• Referral source (where you came from before reaching our site)

3 Purpose of Using Information

bdtbtd uses your collected information only for legitimate and specific purposes. These purposes are described in detail below:

3.1 Account Management

Your personal information is used to create, maintain, and verify your account. This includes identity verification and ensuring the secure use of the platform.

3.2 Transaction Processing

Your financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer. All transactions of ৳300 or more are handled under this policy.

3.3 Customer Service

Your communication history is used to provide our 24/7 Bengali live chat service and to resolve your issues.

3.4 Fraud Prevention and Security

Your information is analyzed to detect and prevent illegal activity, ensure account security, and implement responsible gaming guidelines.

3.5 Service Improvement

Information is used for analytical purposes to improve the user experience, add new features, and enhance platform performance.

4 Sharing Information with Third Parties

bdtbtd never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared with specific third parties in the following limited circumstances:

4.1 Payment Processors

Necessary information is shared with relevant financial institutions to complete mobile banking services such as bKash, Nagad, and Rocket, as well as bank transfers. This sharing is strictly limited to completing transactions.

4.2 Game Software Providers

Your game-related information may be shared as needed with game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft. These third parties follow their own privacy policies.

4.3 Legal Obligations

Your information may be disclosed to relevant authorities if required by a court order, a lawful request from a government or regulatory body, or applicable law. Such disclosure will be strictly limited to legal obligations.

5 Cookie Policy

The bdtbtd website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

5.1 Essential Cookies

These cookies are essential for the core functionality of the website. Without them, it is not possible to maintain login sessions or handle secure transactions. These cookies cannot be disabled.

5.2 Functionality Cookies

These cookies are used to remember your preferences such as language selection and user experience settings. These cookies can be disabled through browser settings, though doing so may affect some features of the site.

5.3 Analytical Cookies

These cookies are used to analyze website usage patterns and improve the service. The data collected remains completely anonymous and is not linked to any individual.

You can manage or delete cookies at any time by changing your browser settings. Please note that disabling certain cookies may cause some parts of our service to not work correctly.

6 Data Protection Measures

bdtbtd has adopted industry-standard technical and organizational measures to keep your personal information secure.

6.1 Encryption

All data transmission on our platform is protected by SSL (Secure Sockets Layer) encryption technology. The "https://" prefix and lock icon in your browser's address bar confirm this protection.

6.2 Access Controls

Access to your personal information is granted only to employees who need it to provide the service. All employees work under strict confidentiality agreements.

6.3 Security Monitoring

Our systems are under continuous monitoring. Immediate action is taken as soon as any suspicious activity or potential security breach is detected.

6.4 Password Protection

Your password is always stored in hashed and salted form — never as plain text. No employee of ours can view or know your password.

7 Your Rights

As a bdtbtd user, you have the following rights regarding your own personal information:

7.1 Right to Access Information

You can request from us at any time to find out what information we hold about you.

7.2 Right to Correct Information

If the information we hold about you is incorrect or incomplete, you can request a correction. Many details can be updated directly from your account settings.

7.3 Right to Delete Information

In certain circumstances you can request that your information be deleted. Please note that due to legal obligations, some information may be required to be retained for a specific period.

7.4 Right to Object to Processing

You have the right to object to your information being used for marketing communications or personalized advertising.

7.5 Right to Close Your Account

You can request to close your bdtbtd account at any time. This request can be submitted through our live chat service or by emailing [email protected].

8 Data Retention Period

bdtbtd retains your personal information only for as long as it is needed to fulfill the purpose for which it was collected, or as required to be retained under legal obligations.

8.1 Active Accounts

Your information is retained while your account remains active. This includes your profile information, transaction history, and records of gaming activity.

8.2 After Account Closure

Even after an account is closed, information related to financial transactions may be retained for a specific period in accordance with regulatory and legal requirements.

8.3 Inactive Accounts

For accounts that have been inactive for a long time, we may contact you for security purposes to confirm whether you wish to keep the account active.

9 Protection of Minors

bdtbtd strictly provides services only to those aged 21 or above. We never knowingly collect personal information from minors or allow them to use our platform.

We verify age at the time of registration and may request additional proof of identity in cases of doubt. If we learn that a minor is using our services or that their information is in our system, we will immediately suspend that account and arrange to delete the information.

If you believe a minor is using our platform, please notify us immediately at [email protected].

10 Changes to the Privacy Policy

bdtbtd periodically reviews this privacy policy and updates it when necessary. Changes may be made to this policy due to changes in services, new legal requirements, or technological developments.

Whenever significant changes are made to this policy, we will notify you in the following ways:

• A notice will be sent to your registered email address
• A notification will be displayed on the main page of the website
• The "Last Updated" date at the top of this page will be changed

Continuing to use our services after any changes will be considered as your acceptance of the updated policy. We recommend that you review this page regularly.

11 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, do not hesitate to contact us. bdtbtd endeavors to process all privacy-related requests as quickly as possible.

You can reach us through our 24/7 live chat service or by email:

[email protected]

When making any request related to your information, please include your account email address and full details of your request so that we can assist you quickly and accurately.